 Frequently Asked Questions |
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FAQsI can’t get into Colleague/Benefactor. There are a number of reasons you might not be able to get into your account. 1)You need to have a log in specific for Colleague and/or Benefactor. If you are not sure, check IS Accounts. 2)Make sure your CapsLock key is not on. 3)If you cannot get the account to open when you type the password in, check to make sure you are using your Colleague/Benefactor password, which may or may not be the same as your email. Also check to make sure you are logging into the correct account: COLLIVE for Colleague Live, BENLIVE for Benefactor Live, etc. 4)You get to the first screen and all you see is a file called UT. Follow the instructions in the login-in helpsheet. UT stand for utilities and only people with specific access to the forms within this module of Colleague or Benefactor can access it. Just select a different application by going to the toolbar, selecting APPS, and clicking on the application of your choice (ST, HR, CF, FR...) I’m getting an error that says “application unexpectedly closes." This error message usually means you do not have access to the account selected on the login page. Check to see if you have COLTEST or BENTEST, or BENLIVE instead of COLLIVE. I can’t find the icon to get into GUI/Desktop/ Colleage/ Benefactor… If you do not have the icon on your desktop to open Colleague/Benefactor and you use a PC, go to the START (button in lower left corner of your screen), select ALL PROGRAMS --> Datatel and RIGHT click and drag the icon to the desktop. Why do I have a red icon and the other people in my office have blue? If you have a red icon, it probably means you do not have the newest version of the interface on your machine. You can check by right clicking on the icon, going to Properties, and Selecting the General tab. If you have the newest version it will the latest verion number of 1.5 in the description area. If you have an old version, email infosys@lclark.edu to let us know this needs to be updated. The 1.0 version still works so this update is not critical at this time. To print screen from a PC you can use the window options of [alt]+[printscreen] to copy the top window to your clipboard, or [ctl]+[printscreen] to copy the entire desktop to your clipboard and then paste into WORD or other program of your choice. PRINTKEY2000 can be put on your machine and be set to print directly to your desktop preferred printer (the one selected automatically by WORD, EXCEL, etc.). Email infosys@lclark.edu if you want this added to your machine. On a Mac you can use [shift][apple][3] to copy your screen to the clipboard and then paste into a program, or use [command][shift][apple][4] to select part of the screen to the clipboard. Mac users can also use the GRAB utility under Applications --> Utilities. I can’t get the screen to operate properly. By "properly" do you mean tab sequences or the ability to delete? This can sometimes be caused by improper tab sequence set up. You must include all required fields in your tab sequence. Another problem comes up when a screen is open and a new mneumonic is placed in the quick access box. Only forms that are linked together by detail options can be open at the same time. Trying to access from the quick access box when in the screen/form will usually make your session crash. I keep getting an error screen that asks for my application, but doesn’t look right. Sometimes when selecting your application on the toolbar you might accidentally select TOOL. When you get asked to "enter application or press [enter]" just enter ST or CF, whatever you preferred application is. If you close your machine down with the error message, it will come up again with the error message still there. Enter an application and then when it gets to the TOOL folder, select a new application from the top toolbar under APP. How do I get out of this screen that says something about tools? This is the same problem as the above question, but you probably pressed [enter] like it said and then got this error. If you close down and reopen your session you will get the above error and can follow those instructions. How do I get a template for my keyboard? Extra keyboard templates have been left at the front desk in IT located on the bottom floor of Watzek Library and to the left as you enter the doors. Where are the keyboard shortcuts? The keyboard shortcuts are listed under HELP on your screen. Select Function help for the full list. QueryBuilder is located under TOOLS on the top toolbar and uses the same syntax as Uniquery. A conversion tool has been created to take saved queries from the VOC and translate them into QueryBuilder. This tool is located in the USER folder and called XCVQ. Watch the training page for classes as they are offered. There is a link on the training page to some Datatel provided on-line classes. Check it out at Training. Reports are run the same as before. If you used screens/forms, then those screens/forms are used. If you had query statements that you either saved to the VOC or typed in individually, you can use QueryBuilder. If the statements or paragraphs have been saved, use the XCVQ screen to convert them to QueryBuilder. Otherwise you can write them into QueryBuilder like a regular statement or run them in the BEFORE line without a VERB. Remember to delete the verb with the delete key each time. What was the symbol I use between lines of my query? The character used between lines in query paragraph is now the semi-colon without a space before it or after it. (We used to use the ascii character þ, called a Latin thorn.) Replace it with a semi-colon. One of the nice things about GUI is that you can just close down with the red X box on the right upper corner of your screen or the FILE/EXIT command from the toolbar. Why isn't my document printing to PDF when I select Host Printer? Sometimes a previous printer has been selected through some process used and it makes it seem the computer randomly selects a printer. To ensure the printer is set to PDF, enter PDF; at the beginning of the BEFORE section of QueryBuilder and it will reset the printer to PDF. Do not put spaces before or after the semi-colon. |
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